Automated Intelligent Bots | Improve your CX

Reduce your service cost by 20% with Automated Intelligent bots

An easy and intelligent solution to allow your customers to help themselves resolve both simple and complex issues efficiently. Create conversational experiences with AI-powered bots for your business applications and customers through text, chat, and voice interfaces. Empower your business users to configure rules, ensuring that responses are consistent and transparent to deliver efficient, personalized, and intelligent customer service.

Better Customer Experience with automated AI bots for intelligent conversations

How does Digital Assistant Accelerator help support agents?

In the traditional model, support agents dissect customer problems manually and provide appropriate assistance. Companies cannot afford to hire more service agents to meet the rising need for customer problem resolution.

The Digital Assistant Accelerator understands customer issues by simply conversing through text and chat interfaces. The chat bot learns the customer's need, intent, and problem by presenting guided questions. Service agents only step in to resolve an issue if the chat is unable to provide satisfactory assistance. Additionally, agents are equipped to make sound decisions, deliver better guidance, and minimize escalation with the insights from intelligent bots. Enterprises will benefit from plugging DAA into an omni-channel strategy, by relaying information at the right time to customers.

Features:

24/7 uninterrupted assistance

Customer problems can show up at any time. Empower your customers with assistance round the clock and meet their immediate needs in real-time with the Digital Assistant Accelerator. Intelligent chatbots flag issues for escalation only when there is a need, further simplifying problem understanding and resolution for service agents.

Personalized support

The Digital Accelerator is programmed to understand unique customer problems and provide tailored solutions by gathering insights from many scenarios. Each distinct issue is dealt with differently to create a personalized experience for customers.

Conversational style

The AI chatbots are designed to interact with customers by engaging in a human-like conversation. The Digital Assistant intelligently analyses problems and recommends actions to solve the problem through guided questions that aim to understand the root of the problem. This way, the customer can help themselves and resolve issues of all magnitude.

Bring cost-effectiveness and efficiency with AI powered customer support

Increased deflection

Service agents are overloaded with high volume inquiries, and manual attention to each problem places unrealistic expectations on them. With the Digital Assistant Accelerator, agents only receive inquiries if chatbots escalate problems and necessitate manual support. This enables increased deflection of high volume, low-value queries that may not necessarily need agent support.

Improved customer satisfaction

Customer issues that are addressed and resolved in real-time reflect greatly on the enterprise. Improved satisfaction comes as a byproduct of speedy problem resolution. Businesses also gain the benefit of customer retention, as a satisfactory response to issues fosters trust and confidence among customers.

Increased efficiency

With valuable customer data about critical and recurring problems, businesses can function with higher efficiency. The insights earned through bot-based customer interactions allow enterprises to prepare well for frequent problems and establish sound systems to mitigate such issues in the future.

Reduced costs

Expenditure on manual customer support can be massive, given the sheer volume of incoming inquiries. The Digital Assistant Accelerator powers enterprises by minimizing agent interaction for every inquiry and lets the bot tackle issues based on pre-built functionalities through intelligent conversations. Most of the heavy lifting is done by the Digital Assistant Accelerator, setting a simplified playfield for the executives, to intervene only if the situation demands it.

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Mastech InfoTrellis Accelerator for AI-driven Self Service

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Reduce your service cost by 20% with Automated Intelligent bots

Better Customer Experience with automated AI bots for intelligent conversations

How does Digital Assistant Accelerator help support agents?

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Features:

24/7 uninterrupted assistance

Personalized support

Conversational style

Solve simple and complex customer problems with intelligent automated bots

Solve simple and complex customer problems with intelligent automated bots

Bring cost-effectiveness and efficiency with AI powered customer support

Increased deflection

Improved customer satisfaction

Increased efficiency

Reduced costs

Blog

An overview of GDPR/CCPA and common challenges faced by the organisation

Whitepaper

AI-Enabled Data Quality: Improve Data Quality Across your Enterprise

Plug your organization with the power of intelligent Digital Assistant Accelerator

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