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Providing municipal services to citizens efficiently and cost-effectively has always been a challenge for large cities. It’s even more difficult today with various communication channels that have expanded well beyond the telephone to include mobile phones, email, websites, apps, and social media.

Our Customer Experience Solution powered by Oracle Service Cloud is specially designed for small cities and municipalities to enhance your 311 department with a better citizen’s service and interaction experience. It transforms your city from being reactive to providing a more knowledge-centered service environment. 

Here’s how our solution improved the city staff and constituent experiences of the 311 department of a large US city. 

Transform the way your city provides service and information

Our ready-made CX Accelerator Solution enables your city to take actions and make decisions based on real-time data and analysis. And this, in turn, will provide citizens with a better customer experience since it allows for greater service efficiency and visibility. 

Powerful and Flexible Knowledge Base
Omni-channel communications
Multi-department usage
Future-ready Cloud based solution
Incident/issue management
Citizen self-service portal
Reports and Dashboards
24x7 support